👋 Howdy, I’m Nichole. I’m a product designer based in Sydney, Australia. I work at Google.
I have over 11 years experience in user experience and product design. I revel in identifying and investigating gnarly problems, subsequently creating intuitive, measurable end-to-end solutions that scale.
💪 Competencies.
Product design
Visual design and aesthetic
Cross-platform UI design
End-to-end customer research
Prototyping (Figma, Sketch, Adobe Illustrator)
Conceptual modeling
Spec writing (HTML, CSS)
Design strategy
Driving product vision
Measuring customer experiences
Systems thinking
Planning and execution
Design education
Design critique and facilitation
Design leadership
Design mentorship
Design management
Executive stakeholder management
Cross-team facilitation
Product management
Capacity and headcount planning
🧠 Design philosophy.
Design with balance.
Customer needs should always be the center of design work. Feasible design should also consider business requirements, technical constraints, and industry standards.
Design in systems.
Every design decision has a conceptual impact on its cumulative whole. By understanding and defining the system, we can fully appreciate every decision’s impact and solve problems at the source.
Design with accountability.
Whether it’s an increase in positive customer sentiment or MAU, the only way to know if a design is successful is to have clearly defined measures of success and monitor them continuously.
Design for past, present, and future.
No digital design exists in a vacuum; all paradigms come from centuries of human ingenuity. Solving today’s design problems equipped with this context feeds the fire of innovation and produces designs that stand the test of time.
💬 What People Are Saying.
“When the timelines are tight and the stakes are high Nichole is able to move mountains to achieve results for the team and the business. Nichole is always the customer champion in discussions. And regardless of the timeline I can always rely on Nichole to deliver the right level of work for the required audience. Nichole's wealth of knowledge and experience is an asset for the teams she works with. She is able to lean in and deliver incredible outcomes for business critical projects.”
— Ben Jackson // Senior Project Manager, Atlassian.
“Nichole has a keen eye and very good understanding of our customers and their core needs and desires. At the end of the day, our customers are where the rubber meets the road, and she knows that. She asks tough, but useful, questions, and isn’t afraid to push for what’s best for the customer experience.”
— Keith Robinson // Lead Designer, Atlassian.
“It would be hard to quantify or even adequately cover the totality of Nichole's contributions to Atlassian, truthfully. While she has always been willing to be the change, so to speak, I've been consistently impressed by her own dedication to improving her knowledge, and her willingness to take direct and honest feedback about the success of her advocacy, and how seamlessly she integrates feedback delivered. Her growth in her effectiveness is clearly a result of her dedication to self-improvement.”
— Aubrey Blanche, Director of Equitable Design, Culture Amp.